Question 1

Will the Poclink radios I buy in the future be compatible with the one I purchase now?

Accepted Answer

Yes! Your new Poclink radios will pair effortlessly with the ones you already have. Just join the same group, and they’ll stay connected.

Question 2

How do I download the Poclink app?

Accepted Answer

Android users: Search “Poclink Radios” on the Google Play Store to download.iOS users: Search “Poclink Radios” in the App Store to install.

Question 3

Can I change my username or group name by myself?

Accepted Answer

Absolutely no problem. Poclink is currently the only brand on the market offering unlimited range two-way radios with both hardware and app fully designed and developed in-house.With the Poclink App, you have complete control over your devices — create or join groups anytime, update your username, group name, and more — all without needing customer support. It’s true self-management at your fingertips.Unlike other brands, which often require users to contact customer service just to make simple changes (sometimes even charging $15–$20), Poclink lets you do it instantly, with no delays, no extra fees, and full privacy. Your data stays secure — always.

Question 4

Are my communications secure and private?

Accepted Answer

Yes — your communication is 100% private and secure. Only the people you choose — whether individual contacts or group members — can hear your conversations. No one else can listen in or interfere.We use end-to-end encryption (E2EE) and AES-256, one of the most advanced encryption standards available, to ensure that every transmission is accessible only to the intended parties. Even if intercepted, your data remains completely unreadable to outsiders.To further protect your privacy, Poclink applies multiple layers of security:TLS Protocol — Secures all voice data during transmissionRSA Key Exchange — Dynamically creates a unique encrypted channel for each sessionAES-256 Encryption — Provides industry-grade protection for the voice content itselfAll of this is built on Amazon Web Services (AWS), a world-class cloud infrastructure platform that provides the backbone of our secure, stable, and scalable system — trusted by enterprises worldwide for its reliability and compliance.And most importantly, you stay in control. All settings — including device name, group creation, and group member management — can be handled directly through the Poclink App, with no need to contact customer support.By contrast, many other brands require users to email support just to change a username or group name — a slow process that may involve extra fees and increase the risk of data exposure.At Poclink, privacy comes first, and control stays with you — ensuring every conversation is safe, secure, and fully in your hands.

Question 5

Can Poclink radios communicate with other brands of similar two-way radios?

Accepted Answer

Poclink radios are purpose-built to communicate exclusively with other Poclink devices — and that’s by design. This intentional ecosystem ensures greater privacy, security, and user control.Both our hardware and app platform are fully developed in-house by the Poclink team. We do not rely on any third-party servers or external protocols, which means your conversations stay private — protected from external monitoring, interference, or data leaks.Unlike many traditional radio systems, which often require users to contact customer support (and pay $15–$25) just to rename a device or update a group — with delays of hours or even days — Poclink puts everything in your hands, instantly and at no cost.With the Poclink App, you can:Create and manage communication groupsRename devicesRemotely monitor and control device statusView the talk queue in real timeYou get full control, real-time access, and total independence — no waiting, no hidden fees.

Question 6

Can I use the radio for one-on-one communication?

Accepted Answer

Yes, one-on-one communication is fully supported. Simply open the member list in your Poclink radios and select the specific contact you want to talk to — you can initiate a private 1on1 instantly, without broadcasting to the whole group.

Question 7

What networks and frequency bands do these radios support?

Accepted Answer

Fully compatible with all major U.S. LTE bands and carriers — no contracts, no SIM lock. Poclink radios support a wide range of LTE bands used in the United States, including: B1, B2, B3, B4, B5, B7, B8, B12, B13, B17, B38, B40, B41, and B66. They work seamlessly with AT&T, T-Mobile, Verizon, and other major carriers — giving you the freedom to use any standard nano SIM card. Unlike locked phones or contract-based devices, Poclink radios are fully unlocked and carrier-neutral, so you can switch networks anytime without restrictions.Traveling internationally? We also offer our own Poclink global SIM cards, which support 4G coverage across multiple countries and automatically connect to local partner networks. Whether you're in North America, Europe, Asia, or other supported regions, our SIM ensures reliable, seamless communication.👉 Learn more: poclink.com/pages/sim-card

Question 8

How long does the battery last, and can it be replaced?

Accepted Answer

With a full charge, the device can last up to 10 days on standby, or approximately 3–5 days with heavy daily use (actual battery life may vary based on usage patterns).The battery is also removable and replaceable, making it easy to stay powered on the go. For extended runtime or backup needs, you can view or purchase spare batteries here: 👉 https://poclink.com/collections/accessories/products/battery

Question 9

Where are the radios made?

Accepted Answer

Poclink Radios and the Poclink App are fully designed and developed by our in-house team based in Seattle. While some hardware components are sourced from Asia, the core technology, software, and data infrastructure are entirely built and maintained by Poclink — ensuring full control over quality, privacy, and performance.Unlike certain popular brands that rebrand off-the-shelf hardware without the ability to upgrade or maintain it, Poclink devices are built on our own proprietary platform. This foundation allows for remote updates, ongoing optimization, and the rollout of new features over time — delivering a communication experience that gets better the longer you use it.From hardware to software, we’re committed to exceptional build quality, ease of use, and long-term reliability — so you can count on your Poclink system every day, in every situation.

Question 10

How long have you been in the industry?

Accepted Answer

Poclink Radios were built from the ground up — not rebranded, not outsourced.We began development in 2023 and officially launched the brand in 2024. Unlike many off-the-shelf radios on the market, Poclink is developed entirely in-house, with full control over hardware, firmware, mobile app, and cloud platform.Our core R&D team is based in Seattle, with years of experience in radio systems, wireless communication, and software infrastructure. Team members bring a strong mix of industry and research backgrounds, having held technical roles at leading technology companies and top-tier U.S. research institutions.This foundation allows us to move fast, innovate independently, and deliver a platform that’s stable, secure, and constantly evolving.At Poclink, we believe the best products are shaped by real user needs. That’s why we actively listen, learn, and continuously improve — to bring you better performance, smarter features, and greater reliability, every step of the way.

Question 11

Can I create or join multiple talk groups?

Accepted Answer

Of course! You can freely create, join, and manage multiple groups based on different use cases such as family, teams, or workgroups. Each group is completely separate, so conversations won’t interfere with each other, making communication more organized and efficient.

Question 12

Can I control my Poclink radio from my smartphone?

Accepted Answer

No — you don’t need the app for daily use. Once your Poclink radios are set up, they work independently without needing to connect to the app every time. Just turn them on and start talking — no pairing required.That said, the Poclink App gives you full control and added convenience, especially during setup and group management. With the app, you can:Create or join communication groups instantlyChange device names and group names anytimeMonitor battery level, signal status, and device connectionReceive firmware updates and new featuresUse anti-loss and location tracking toolsBonus: If you ever forget to bring your radio, you can still join your group and talk directly from the app — keeping you connected wherever you are.Unlike other brands that rely on customer service for simple changes, Poclink puts everything in your hands — easy, fast, and free.

Question 13

What is Instant Bluetooth Grouping and how do I use it?

Accepted Answer

Instant Bluetooth Grouping lets you create or join a group directly on the radios — no app, no Wi-Fi, no mobile signal needed. It’s perfect for quick setup when you're with friends, coworkers, or teammates in person.To create a group:On one radio, press and hold the Volume + button for 3 seconds.The radio will create a new group and start broadcasting it via Bluetooth.To join the group:On each additional radio, press and hold the Volume – button for 3 seconds.The radio will automatically turn on Bluetooth, search for nearby groups, and join the one being broadcast.You’ll hear a voice prompt once the group is successfully created or joined. After that, you can start talking instantly.Real-world example:You're heading out for a group hike, ski trip, or weekend camping with friends. Instead of fiddling with apps or settings, one person creates a group by pressing Volume +, and everyone else joins by pressing Volume –. Within seconds, your whole team is connected — no phones, no pairing, just press and talk.

Question 14

What's the range?

Accepted Answer

Our POCLINK radio offers unlimited range! it uses encrypted network protocols to provide nationwide and even global communication. With no lag or delay - thousands of miles - crystal clear!

Question 15

How does it work?

Accepted Answer

We provide a truly global walkie-talkie solution with a free global plan and no hidden fees, setting us apart from the competition. Here’s what makes us different:Free global Plan + No Hidden FeesUnlike other competitors that charge $100 or more just to access a global plan—on top of monthly fees around $20~30—we provide a free global plan. You get the first year of service for free, and after that, it’s just $29 per year with no hidden fees or subscriptions.Seamless Global ConnectivityOur partnership with leading data networks allows us to offer extensive LTE coverage across multiple carriers, ensuring strong signals and reliable communication wherever you go.Instant, Hassle-Free OperationNo complicated setup or programming is required. Simply turn it on and start communicating with no lag, no delays, and crystal-clear audio.Robust and Redundant NetworkOur radios automatically switch between available LTE networks, providing seamless coverage and backup options—ensuring connectivity even when one network is down.With our walkie-talkies, you get a powerful, easy-to-use communication tool without the burden of recurring costs.

Question 16

When will my order ship?

Accepted Answer

Shipping typically takes only a few days, and since our programming service is done manually, you’ll receive an email notification once the shipping process begins.

Question 17

What's the return policy?

Accepted Answer

Please click here to see our return policy.

Question 18

Do I have to pay a monthly fee?

Accepted Answer

No, never! There are no hidden fees, no contracts, and no subscriptions—ever. We are the only company in the USA that offers this service with no hidden cost and a FREE standard global plan (support over 27+ countries). Unlike competitors who charge $100 or more just to access a global plan—on top of recurring fees—we provide our international plan totally free in selected countries. Here’s how it works:The first year of service is 100% free, covering all cellular data costs at no charge to you.After the first year, it starts at $29 per radio per year for standard global plan, which is significantly lower than other providers who charge $100 or more.Our radios work with all major network providers, offering seamless coverage and redundancy without the need for a single carrier.For those needing broader coverage, our premium global package unlocks worldwide access, giving you full flexibility across all regions.No hidden fees, no auto-billing—just simple, cost-effective communication wherever you go.

Question 19

Will it works during a disaster or power outage?

Accepted Answer

Yes, as long as the signal tower isn’t affected, our device will continue to function. Also, we partner with almost every leading carrier in the U.S and worldwide so our radios auto-switch among other available carriers when one goes down, unlike your mobile phones which lock on only one network provider.

Question 20

What's included in the box?

Accepted Answer

Poclink RadioUSB-C CableChargerBelt ClipLanyardSim CardUser MannualSold as a set—so you’ll get two of everything, plus radio programming and one full year of service included! Need another year of service? It’s just $29 per radio, per year for standard global plan

Question 21

Can I talk to radios in another state?

Accepted Answer

Yes! You can talk anywhere in the country with no distance limits. Our radios use LTE networks, providing clear, instant communication without delays or lag. Unlike regular walkie-talkies, there’s no range restriction—just turn it on and start talking, whether you're nearby or across the country.

Question 22

Is a radio license required?

Accepted Answer

No, you won’t need a license to use our radio. However, using other traditional analog walkie-talkies do need a license; using one without it can lead to fines and legal risks.

Question 23

Is there international/global coverage?

Accepted Answer

Yes, we offer a free standard global plan for 27 countries first year free of charge — check the list. Unlike competitors charging $100+ for global plans.Poclink devices work globally with no hidden fees, contracts, or subscriptions—unique in the U.S. market.If you need coverage in a country not on the list, you can upgrade to our essential or premium global plan. After you receive your units, if you need to upgrade, please email us at support@poclink.com

Question 24

Will it work where there’s no cell coverage?

Accepted Answer

Our radios perform better than regular cell phones. They connect to all major carriers, not just one, giving you the best possible coverage. Plus, they use advanced technology that provides a stronger, more stable signal.Proven by our users—even in zones where phones show no signal, our radios still maintain full bars, ensuring you stay connected when it matters most.

Question 25

Can I use earbuds or headsets?

Accepted Answer

Yes! Our radios support earbuds, hand mics, and other accessories for added convenience. They come with a standard Kenwood connection port (dual mic/speaker port), making it easy to connect wired accessories.For wireless options, we also offer Bluetooth headsets and earbuds with a built-in PTT (Push-to-Talk) button, allowing you to communicate hands-free.

Question 26

Is the communication secure?

Accepted Answer

Yes! Our radios use end-to-end encryption (E2EE) to keep your conversations private. This means only you and the person you're talking to can hear the message, even if it's intercepted.We also use TLS to protect your data while it’s being sent, and RSA for secure key exchange. The actual messages are encrypted with AES, providing strong protection.This means your communication is always private, secure, and protected from unauthorized access. Plus, we don’t store any data—it’s all encrypted and erased once delivered.For even more privacy, we offer Bluetooth headsets so no one else can hear your messages, and our radios are not trackable. The IoT SIM cards used are completely anonymous, ensuring your identity remains safe.

Question 27

What makes it different from a cell phone?

Accepted Answer

Our radios offer reliable communication when cell phones can’t, with several key advantages:Private & Secure CommunicationYour conversations are fully encrypted using AES and end-to-end encryption, ensuring only your group or direct contacts can hear them. Unlike public networks, there's no risk of government surveillance.Instant Push-to-TalkJust press a button to connect instantly—no dialing, no waiting.Works When Phones FailIn emergencies or disasters, when cell networks are overloaded, our radios keep working using a completely separate system.No Hidden FeesEnjoy communication without contracts, subscriptions, or surprise bills.Multi-Network SupportIf one carrier has issues, our radios automatically switch to another for uninterrupted nationwide coverage.Free Global CoverageStay connected worldwide with our included free global plan.These radios provide dependable, secure, and cost-effective communication wherever you go.

Question 28

Difference between POCLINK Radio and traditional radio?

Accepted Answer

Here are the key differences between long range Poclink Radio and traditional analog walkie talkies:Coverage:Poclink Radio: Works globalwide through cellular networksAnalog: Limited to 5-10 miles maximum, typically much less with obstaclesNetwork:Poclink Radio: Uses cellular (4G/5G) networksAnalog: Uses radio frequencies (RF)License:Poclink Radio: No radio license required ever!Analog: Requires radio license. Operating analog radio without a radio license often leads to fines and legal issues.Signal Quality:Poclink Radio: Clear digital audio, consistent qualityAnalog: Can be affected by interference, static, and distanceFeatures:Poclink Radio: Unlimited range, Group chat, GPS tracking, Bluetooth HeadphoneAnalog: Basic push-to-talk, limited channelsCost:Poclink Radio: Device cost onlyAnalog: Device cost + Radio License Registration Fee

Question 29

Can I create my own groups?

Accepted Answer

Yes! With our radios, you can easily create new groups directly from the device or on the Poclink App. And invite friends to join by sharing a simple code or bluetooth grouping sharing when nearby. Unlike other radios that require you to contact support via email to add groups—often taking a long time to process—our solution lets you set up and expand your groups instantly, hassle-free. No more waiting, just quick and easy communication!

Question 30

Is there a warranty?

Accepted Answer

Absolutely! Every radio comes with a 12-month parts warranty, ensuring peace of mind and reliable support. Based in Seattle, Washington, we’re a dedicated business that stands behind our products. Have questions? Our friendly customer support team is here for you 7 days a week to help with anything you need.

Question 31

Can I use it on a cruise ship?

Accepted Answer

Yes, in most cases! It depends on the cruise line. Many major ships have LTE repeaters onboard, so if your ship has one, you'll stay connected.

Question 32

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

Question 33

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Country / Region	Orders under $100	Orders over $100	Shipping Time
United States (excluding AK, HI, PR)	$15.99	Free Shipping	2-5 business days
United States (AK, HI, PR)	Economy ($49.99) Standard ($59.99)	Economy ($29.99) Standard ($39.99)	Economy: 5-8 business days Standard: 2-5 business days

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