Shipping Policy

Processing Time

• All orders are processed within 1-3 business days (Monday - Friday, excluding holidays).
• You will receive a shipping confirmation email with tracking information as soon as your order is on its way.

Shipping & Delivery

• Multiple Items in One Order: To get your items to you as quickly as possible, orders with multiple products may be shipped separately. This means your items may arrive at different times, and you will receive separate tracking numbers for each shipment.

• Address Accuracy: To ensure a smooth and timely delivery, please take a moment to double-check that your shipping address is complete and correct. We are unable to cover the costs of reshipment or replacement for orders delivered to an incorrect address provided by the customer.

• Shipping Delays: After your order has shipped, the actual delivery time depends on the carrier. If you have any concerns about your order, please feel free to contact us at support@poclink.com

Order Issues

• Lost Packages: If your package is lost in transit, don't worry. We will replace it at no cost to you. Please contact our support team, and we will take care of it.

• Order Cancellation: You may cancel your order for a full refund any time before it has been shipped. Once an order has shipped, it can no longer be canceled. If you have changed your mind, you may return the item for a refund after it has been delivered. Please see our return & refund policy.

Please refer to the table below for the areas we ship to and the estimated shipping time.