Return & Refund Policy

POCLINK Refund & Return Policy
At POCLINK, we are committed to delivering high-quality communication devices and accessories. If you are not completely satisfied with your purchase, please contact our support staff for help.

30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for items purchased directly from POCLINK under the following conditions:

  1. Eligibility for Refunds:
    1. Items must be returned within 30 days of delivery, as determined by logistics tracking information.
    2. Products must be in their original condition, including all packaging, accessories, manuals, and documentation.
    3. Refunds are available for defective or damaged items if reported within 7 days of delivery.
    4. If an incorrect product or quantity was delivered, please contact us within 7 days for assistance.
  2. Non-Refundable Items:
    1. Items returned after 30 days from delivery.
    2. Products damaged due to improper use or external factors.
    3. Lost, stolen, or untraceable items.
    4. Custom or personalized products.
    5. Free products or gifts.
    6. Items repaired by unauthorized third parties.

Return Process
To initiate a return:
  1. Contact Customer Support: Email us at support@poclink.com with your order number and issue details.
  2. Ship the Product: Return the product in its original packaging to the address provided. Customers are responsible for return shipping fees unless the item was defective or an error was made by Poclink.
  3. Fill out a return information form: the form will be provided after the return process is initiated.
  4. Inspection: Once the returned item is received, it will be inspected to ensure it meets the eligibility criteria.
Inspection & Evaluation:

All returned items are subject to inspection upon receipt.

  • Full Refund: Items returned complete and in their original condition (including all original packaging, accessories, manuals, and documentation) are eligible for a full refund.

  • Partial Refund (Missing Components): If the radio is returned intact but is missing any of the original accessories or components, the value of the missing items will be deducted from your total refund.

The standard deduction values for missing items are as follows:

  • Missing Belt Clip: $4.99

  • Missing Lanyard: $1.99

  • Missing USB-C Cable: $4.99

  • Missing Charger: $3.99

  • Missing Manual: $1.99

Damaged or Used Items: Any items returned in a used, damaged, or otherwise non-resalable condition (including damaged or defaced original packaging) may be subject to an additional restocking fee or may be deemed ineligible for a refund.

Refund Processing
  • Approved refunds will be processed to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable unless the return is due to a defect or our error.

Exchanges
If you prefer an exchange instead of a refund, please notify us within 7 days of delivery. Our team will guide you through the process to ensure you receive a replacement promptly.

Damaged or Defective Products
If your product arrives damaged or defective:
  1. Contact us immediately upon receipt of your order.
  2. Provide photos or videos of the damage or defect for verification.
  3. Depending on your preference, we will issue a refund or send a replacement.

*Please contact our Customer Support team at support@poclink.com before you submit your return or exchange. Otherwise, we are not responsible to take charge of the related cost may cause.

Please provide the valid tracking number and shipping receipts for the returning package within 7 days from the Return&Exchange approval date. Otherwise, your return request will be voided. Please note that the cost of this return has to be paid by the customer.

Cancelling or Amending Orders
If you have ordered the wrong item, please contact us (support@poclink.com) to cancel or change your order; you can cancel or change your order for free before it is shipped.

In order to maintain a quick turnaround on order processing and shipping, once the package leaves the warehouse, it cannot be canceled or amended.

Contact Us
Thank you for choosing POCLINK. For any questions or further assistance, please contact us at:
  • Email: support@poclink.com

Thank you for choosing Poclink Radios!