Frequently Asked Questions About Poclink Radios

Yes! Your new Poclink radios will pair effortlessly with the ones you already have. Just join the same group, and they’ll stay connected.

Click the link below to download the app. Once the download is complete, open the APK file to install it on your Android phone.

👉 Download App

If you have any questions or need help with the installation, feel free to reach out support@poclink.com

Absolutely no problem. Poclink is currently the only brand on the market offering unlimited range two-way radios with both hardware and app fully designed and developed in-house.

With the Poclink App, you have complete control over your devices — create or join groups anytime, update your username, group name, and more — all without needing customer support. It’s true self-management at your fingertips.

Unlike other brands, which often require users to contact customer service just to make simple changes (sometimes even charging $15–$20), Poclink lets you do it instantly, with no delays, no extra fees, and full privacy. Your data stays secure — always.

Yes! With our radios, you can easily create new groups directly from the device and invite friends to join by sharing a simple code. Unlike other radios that require you to contact support via email to add groups—often taking a long time to process—our solution lets you set up and expand your groups instantly, hassle-free. No more waiting, just quick and easy communication!

Of course! You can freely create, join, and manage multiple groups based on different use cases such as family, teams, or workgroups. Each group is completely separate, so conversations won’t interfere with each other, making communication more organized and efficient.

Instant Bluetooth Grouping lets you create or join a group directly on the radios — no app, no Wi-Fi, no mobile signal needed. It’s perfect for quick setup when you're with friends, coworkers, or teammates in person.

To create a group:

1. On one radio, press and hold the Volume + button for 3 seconds.
2. The radio will create a new group and start broadcasting it via Bluetooth.

To join the group:

1. On each additional radio, press and hold the Volume – button for 3 seconds.
2. The radio will automatically turn on Bluetooth, search for nearby groups, and join the one being broadcast.

You’ll hear a voice prompt once the group is successfully created or joined. After that, you can start talking instantly.

Real-world example:

You're heading out for a group hike, ski trip, or weekend camping with friends.

Instead of fiddling with apps or settings, one person creates a group by pressing Volume +, and everyone else joins by pressing Volume –. Within seconds, your whole team is connected — no phones, no pairing, just press and talk.

No — you don’t need the app for daily use.

Once your Poclink radios are set up, they work independently without needing to connect to the app every time. Just turn them on and start talking — no pairing required.

That said, the Poclink App gives you full control and added convenience, especially during setup and group management. With the app, you can:

• Create or join communication groups instantly
• Change device names and group names anytime
• Monitor battery level, signal status, and device connection
• Receive firmware updates and new features
• Use anti-loss and location tracking tools

Bonus: If you ever forget to bring your radio, you can still join your group and talk directly from the app — keeping you connected wherever you are.

Unlike other brands that rely on customer service for simple changes, Poclink puts everything in your hands — easy, fast, and free.

Yes — your communication is 100% private and secure.

Only the people you choose — whether individual contacts or group members — can hear your conversations. No one else can listen in or interfere.

We use end-to-end encryption (E2EE) and AES-256, one of the most advanced encryption standards available, to ensure that every transmission is accessible only to the intended parties. Even if intercepted, your data remains completely unreadable to outsiders.

To further protect your privacy, Poclink applies multiple layers of security:

• TLS Protocol — Secures all voice data during transmission
• RSA Key Exchange — Dynamically creates a unique encrypted channel for each session
• AES-256 Encryption — Provides industry-grade protection for the voice content itself

All of this is built on Amazon Web Services (AWS), a world-class cloud infrastructure platform that provides the backbone of our secure, stable, and scalable system — trusted by enterprises worldwide for its reliability and compliance.

And most importantly, you stay in control. All settings — including device name, group creation, and group member management — can be handled directly through the Poclink App, with no need to contact customer support.

By contrast, many other brands require users to email support just to change a username or group name — a slow process that may involve extra fees and increase the risk of data exposure.

At Poclink, privacy comes first, and control stays with you — ensuring every conversation is safe, secure, and fully in your hands.

Poclink radios are purpose-built to communicate exclusively with other Poclink devices — and that’s by design.

This intentional ecosystem ensures greater privacy, security, and user control.

Both our hardware and app platform are fully developed in-house by the Poclink team. We do not rely on any third-party servers or external protocols, which means your conversations stay private — protected from external monitoring, interference, or data leaks.

Unlike many traditional radio systems, which often require users to contact customer support (and pay $15–$25) just to rename a device or update a group — with delays of hours or even days — Poclink puts everything in your hands, instantly and at no cost.

With the Poclink App, you can:

• Create and manage communication groups
• Rename devices
• Remotely monitor and control device status
• View the talk queue in real time

You get full control, real-time access, and total independence — no waiting, no hidden fees.

Yes, one-on-one communication is fully supported.

Simply open the member list in your Poclink radios and select the specific contact you want to talk to — you can initiate a private 1on1 instantly, without broadcasting to the whole group.

Fully compatible with all major U.S. LTE bands and carriers — no contracts, no SIM lock.

Poclink radios support a wide range of LTE bands used in the United States, including:

B1, B2, B3, B4, B5, B7, B8, B12, B13, B17, B38, B40, B41, and B66.

They work seamlessly with AT&T, T-Mobile, Verizon, and other major carriers — giving you the freedom to use any standard nano SIM card.

Unlike locked phones or contract-based devices, Poclink radios are fully unlocked and carrier-neutral, so you can switch networks anytime without restrictions.

Traveling internationally?

We also offer our own Poclink global SIM cards, which support 4G coverage across multiple countries and automatically connect to local partner networks. Whether you're in North America, Europe, Asia, or other supported regions, our SIM ensures reliable, seamless communication.

👉 Learn more: poclink.com/pages/sim-card

With a full charge, the device can last up to 10 days on standby, or approximately 3–5 days with heavy daily use (actual battery life may vary based on usage patterns).

The battery is also removable and replaceable, making it easy to stay powered on the go.

For extended runtime or backup needs, you can view or purchase spare batteries here:

👉 https://poclink.com/collections/accessories/products/battery

Poclink Radios and the Poclink App are fully designed and developed by our in-house team based in Seattle.

While some hardware components are sourced from Asia, the core technology, software, and data infrastructure are entirely built and maintained by Poclink — ensuring full control over quality, privacy, and performance.

Unlike certain popular brands that rebrand off-the-shelf hardware without the ability to upgrade or maintain it, Poclink devices are built on our own proprietary platform. This foundation allows for remote updates, ongoing optimization, and the rollout of new features over time — delivering a communication experience that gets better the longer you use it.

From hardware to software, we’re committed to exceptional build quality, ease of use, and long-term reliability — so you can count on your Poclink system every day, in every situation.

Poclink Radios were built from the ground up — not rebranded, not outsourced.

We began development in 2023 and officially launched the brand in 2024. Unlike many off-the-shelf radios on the market, Poclink is developed entirely in-house, with full control over hardware, firmware, mobile app, and cloud platform.

Our core R&D team is based in Seattle, with years of experience in radio systems, wireless communication, and software infrastructure. Team members bring a strong mix of industry and research backgrounds, having held technical roles at leading technology companies and top-tier U.S. research institutions.

This foundation allows us to move fast, innovate independently, and deliver a platform that’s stable, secure, and constantly evolving.

At Poclink, we believe the best products are shaped by real user needs. That’s why we actively listen, learn, and continuously improve — to bring you better performance, smarter features, and greater reliability, every step of the way.

Our POCLINK radio offers unlimited range! it uses encrypted network protocols to provide nationwide and even global communication. With no lag or delay - thousands of miles - crystal clear!

We provide a truly global walkie-talkie solution with a free global plan and no hidden fees, setting us apart from the competition. Here’s what makes us different:

• Free global Plan + No Hidden Fees
  Unlike other competitors that charge $100 or more just to access a global plan—on top of monthly fees around $20~30—we provide a free global plan. You get the first year of service for free, and after that, it’s just $29 per year with no hidden fees or subscriptions.
• Seamless Global Connectivity
  Our partnership with leading data networks allows us to offer extensive LTE coverage across multiple carriers, ensuring strong signals and reliable communication wherever you go.
• Instant, Hassle-Free Operation
  No complicated setup or programming is required. Simply turn it on and start communicating with no lag, no delays, and crystal-clear audio.
• Robust and Redundant Network
  Our radios automatically switch between available LTE networks, providing seamless coverage and backup options—ensuring connectivity even when one network is down.

With our walkie-talkies, you get a powerful, easy-to-use communication tool without the burden of recurring costs.

No, never! There are no hidden fees, no contracts, and no subscriptions—ever. We are the only company in the USA that offers this service with zero monthly cost and a free global plan (available in select countries).Unlike competitors who charge $100 or more just to access a global plan—on top of recurring fees—we provide our international plan totally free in selected countries.Here’s how it works:

• The first year of service is 100% free, covering all cellular data costs at no charge to you.
• After the first year, it starts at $29 per radio per year for standard global plan, which is significantly lower than other providers who charge $100 or more.
• Our radios work with all major network providers, offering seamless coverage and redundancy without the need for a single carrier.

For those needing broader coverage, our premium global package unlocks worldwide access, giving you full flexibility across all regions.No hidden fees, no auto-billing—just simple, cost-effective communication wherever you go.

Yes, as long as the signal tower isn’t affected, our device will continue to function.

• Poclink Radio
• USB-C Cable
• Charger
• Belt Clip
• Lanyard
• Sim Card
• User Mannual

Sold as a set—so you’ll get two of everything, plus radio programming and one full year of service included! Need another year of service? It’s just $29 per radio, per year for standard global plan

Yes! You can talk anywhere in the country with no distance limits. Our radios use LTE networks, providing clear, instant communication without delays or lag. Unlike regular walkie-talkies, there’s no range restriction—just turn it on and start talking, whether you're nearby or across the country.

No, you won’t need a license to use our radio. However, using other traditional analog walkie-talkies do need a license; using one without it can lead to fines and legal risks.

Yes, we offer a free standard global plan for 27 countries first year free of charge — check the list. Unlike competitors charging $100+ for global plans.

Poclink devices work globally with no hidden fees, contracts, or subscriptions—unique in the U.S. market.

If you need coverage in a country not on the list, you can upgrade to our essential or premium global plan. After you receive your units, if you need to upgrade, please email us at support@poclink.com

Yes! Our radios perform better than regular cell phones. They connect to all major carriers, not just one, giving you the best possible coverage. Plus, they use advanced technology that provides a stronger, more stable signal.

Proven by our users—even in dead zones where phones show no signal, our radios still maintain full bars, ensuring you stay connected when it matters most.

Yes! Our radios support earbuds, hand mics, and other accessories for added convenience. They come with a standard Kenwood connection port (dual mic/speaker port), making it easy to connect wired accessories.

For wireless options, we also offer Bluetooth headsets and earbuds with a built-in PTT (Push-to-Talk) button, allowing you to communicate hands-free.

Yes! Our radios use end-to-end encryption (E2EE) to keep your conversations private. This means only you and the person you're talking to can hear the message, even if it's intercepted.

We also use TLS to protect your data while it’s being sent, and RSA for secure key exchange. The actual messages are encrypted with AES, providing strong protection.

This means your communication is always private, secure, and protected from unauthorized access. Plus, we don’t store any data—it’s all encrypted and erased once delivered.

For even more privacy, we offer Bluetooth headsets so no one else can hear your messages, and our radios are not trackable. The IoT SIM cards used are completely anonymous, ensuring your identity remains safe.

Our radios offer reliable communication when cell phones can’t, with several key advantages:

• Private & Secure Communication
  Your conversations are fully encrypted using AES and end-to-end encryption, ensuring only your group or direct contacts can hear them. Unlike public networks, there's no risk of government surveillance.
• Instant Push-to-Talk
  Just press a button to connect instantly—no dialing, no waiting.
• Works When Phones Fail
  In emergencies or disasters, when cell networks are overloaded, our radios keep working using a completely separate system.
• No Hidden Fees
  Enjoy communication without contracts, subscriptions, or surprise bills.
• Multi-Network Support
  If one carrier has issues, our radios automatically switch to another for uninterrupted nationwide coverage.
• Free Global Coverage
  Stay connected worldwide with our included free global plan.

These radios provide dependable, secure, and cost-effective communication wherever you go.

Here are the key differences between long range Poclink Radio and traditional analog walkie talkies:

Coverage:

• Poclink Radio: Works globalwide through cellular networks
• Analog: Limited to 5-10 miles maximum, typically much less with obstacles

Network:

• Poclink Radio: Uses cellular (4G/5G) networks
• Analog: Uses radio frequencies (RF)

License:

• Poclink Radio: No radio license required ever!
• Analog: Requires radio license. Operating analog radio without a radio license often leads to fines and legal issues.

Signal Quality:

• Poclink Radio: Clear digital audio, consistent quality
• Analog: Can be affected by interference, static, and distance

Features:

• Poclink Radio: Unlimited range, Group chat, GPS tracking, Bluetooth Headphone
• Analog: Basic push-to-talk, limited channels

Cost:

• Poclink Radio: Device cost only
• Analog: Device cost + Radio License Registration Fee

Absolutely! Every radio comes with a 12-month parts warranty, ensuring peace of mind and reliable support. Based in Seattle, Washington, we’re a dedicated business that stands behind our products. Have questions? Our friendly customer support team is here for you 7 days a week to help with anything you need.

Yes, in most cases! It depends on the cruise line. Many major ships have LTE repeaters onboard, so if your ship has one, you'll stay connected.

Estimated dispatch with 2 business days, and you’ll receive an email notification once the shipping process begins.

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

You'll get a full refund when you return your undamaged products within 30 days. We will provide you with a return label for easy, fast returns.

Please click here to see our return policy.