Frequently Asked Questions

Our POCLINK radio offers unlimited range! it uses encrypted network protocols to provide nationwide and even global communication. With no lag or delay - thousands of miles - crystal clear!

We provide a truly global walkie-talkie solution with a free global plan and no monthly fees, setting us apart from the competition. Here’s what makes us different:

• Free global Plan + No Monthly Fees
  Unlike other competitors that charge $100 or more just to access a global plan—on top of monthly fees around $20~30—we provide a free global plan. You get the first year of service for free, and after that, it’s just $50 per year with no hidden fees or subscriptions.
• Seamless Global Connectivity
  Our partnership with leading data networks allows us to offer extensive LTE coverage across multiple carriers, ensuring strong signals and reliable communication wherever you go.
• Instant, Hassle-Free Operation
  No complicated setup or programming is required. Simply turn it on and start communicating with no lag, no delays, and crystal-clear audio.
• Robust and Redundant Network
  Our radios automatically switch between available LTE networks, providing seamless coverage and backup options—ensuring connectivity even when one network is down.

With our walkie-talkies, you get a powerful, easy-to-use communication tool without the burden of recurring costs.

Shipping typically takes only a few days, and since our programming service is done manually, you’ll receive an email notification once the shipping process begins.

Please click here to see our return policy.

No, never! There are no monthly fees, no contracts, and no subscriptions—ever. We are the only company in the USA that offers this service with zero monthly cost and a free global plan (available in select countries).Unlike competitors who charge $100 or more just to access a global plan—on top of recurring fees—we provide our international plan totally free in selected countries.Here’s how it works:

• The first year of service is 100% free, covering all cellular data costs at no charge to you.
• After the first year, it's only $50 per radio per year, which is significantly lower than other providers who charge $100 or more.
• Our radios work with all major network providers, offering seamless coverage and redundancy without the need for a single carrier.

For those needing broader coverage, our premium global package unlocks worldwide access, giving you full flexibility across all regions.No hidden fees, no auto-billing—just simple, cost-effective communication wherever you go.

Yes, as long as the signal tower isn’t affected, our device will continue to function.

• Poclink Radio
• USB-C Cable
• Charger
• Belt Clip
• Lanyard
• Sim Card
• User Mannual

Sold as a set—so you’ll get two of everything, plus radio programming and one full year of service included! Need another year of service? It’s just $50 per radio, per year.

Yes! You can talk anywhere in the country with no distance limits. Our radios use LTE networks, providing clear, instant communication without delays or lag. Unlike regular walkie-talkies, there’s no range restriction—just turn it on and start talking, whether you're nearby or across the country.

No, you won’t need a license to use our radio. However, using other traditional analog walkie-talkies do need a license; using one without it can lead to fines and legal risks.

Yes! You can use them outside the USA. You can view our global plan details here.

We offer a free global plan for certain countries—check the list. If you need coverage in a country not on the list, you can upgrade to our premium global plan for $100/year. After you receive your units, if you need to upgrade, please email us at support@poclink.com, and we’ll activate it for you.

Yes! Our radios perform better than regular cell phones. They connect to all major carriers, not just one, giving you the best possible coverage. Plus, they use advanced technology that provides a stronger, more stable signal.

Proven by our users—even in dead zones where phones show no signal, our radios still maintain full bars, ensuring you stay connected when it matters most.

Yes! Our radios support earbuds, hand mics, and other accessories for added convenience. They come with a standard Kenwood connection port (dual mic/speaker port), making it easy to connect wired accessories.

For wireless options, we also offer Bluetooth headsets and earbuds with a built-in PTT (Push-to-Talk) button, allowing you to communicate hands-free.

Yes! Our radios use end-to-end encryption (E2EE) to keep your conversations private. This means only you and the person you're talking to can hear the message, even if it's intercepted.

We also use TLS to protect your data while it’s being sent, and RSA for secure key exchange. The actual messages are encrypted with AES, providing strong protection.

This means your communication is always private, secure, and protected from unauthorized access. Plus, we don’t store any data—it’s all encrypted and erased once delivered.

For even more privacy, we offer Bluetooth headsets so no one else can hear your messages, and our radios are not trackable. The IoT SIM cards used are completely anonymous, ensuring your identity remains safe.

Our radios offer reliable communication when cell phones can’t, with several key advantages:

• Private & Secure Communication
  Your conversations are fully encrypted using AES and end-to-end encryption, ensuring only your group or direct contacts can hear them. Unlike public networks, there's no risk of government surveillance.
• Instant Push-to-Talk
  Just press a button to connect instantly—no dialing, no waiting.
• Works When Phones Fail
  In emergencies or disasters, when cell networks are overloaded, our radios keep working using a completely separate system.
• No Monthly Fees
  Enjoy communication without contracts, subscriptions, or surprise bills.
• Multi-Network Support
  If one carrier has issues, our radios automatically switch to another for uninterrupted nationwide coverage.
• Free Global Coverage
  Stay connected worldwide with our included free global plan.

These radios provide dependable, secure, and cost-effective communication wherever you go.

Here are the key differences between long range Poclink Radio and traditional analog walkie talkies:

Coverage:

• Poclink Radio: Works globalwide through cellular networks
• Analog: Limited to 5-10 miles maximum, typically much less with obstacles

Network:

• Poclink Radio: Uses cellular (4G/5G) networks
• Analog: Uses radio frequencies (RF)

License:

• Poclink Radio: No radio license required ever!
• Analog: Requires radio license. Operating analog radio without a radio license often leads to fines and legal issues.

Signal Quality:

• Poclink Radio: Clear digital audio, consistent quality
• Analog: Can be affected by interference, static, and distance

Features:

• Poclink Radio: Unlimited range, Group chat, GPS tracking, Bluetooth Headphone
• Analog: Basic push-to-talk, limited channels

Cost:

• Poclink Radio: Device cost only
• Analog: Device cost + Radio License Registration Fee

Yes! With our radios, you can easily create new groups directly from the device and invite friends to join by sharing a simple code. Unlike other radios that require you to contact support via email to add groups—often taking a long time to process—our solution lets you set up and expand your groups instantly, hassle-free. No more waiting, just quick and easy communication!

Absolutely! Every radio comes with a 12-month parts warranty, ensuring peace of mind and reliable support. Based in Seattle, Washington, we’re a dedicated business that stands behind our products. Have questions? Our friendly customer support team is here for you 7 days a week to help with anything you need.

Yes, in most cases! It depends on the cruise line. Many major ships have LTE repeaters onboard, so if your ship has one, you'll stay connected.